’Next day results’ only applies from the date the sample arrives at our laboratory, not from the date and time the sample was taken nor from the despatch date and time via post or courier.
Results may be further delayed where samples can be subject to re-testing.
We process all results in batches commencing the next morning after they arrive in our laboratory. This means your results will be back to you late in the evening of the day after your sample gets to our laboratory 95% of the time. For example, if you get your sample to us on Monday, you will receive your result by email sometime between 6 pm and midnight on Tuesday. Please do not rely on the mail if timing is important to you as it is unreliable at present. Having your swab taken in-store or using a reliable courier service is a better way to ensure you have the best chance of getting your result the evening of the day after your swab is taken.
In up to 5% of cases, tests need to be re-run which is an unavoidable reality with such a precise and sensitive laboratory test. Please allow for the possibility that it will be a day longer to get your results to you.
Private Coronavirus Tests will refund you the cost of your test if the advertised turnaround times are not met but will not under any circumstances refund any other costs that you may incur due to a delay in your results getting to you.