You can now cancel and refund your order from your order confirmation email if you made your order after 18:00 on the 27th January 2021. Please see your order confirmation email for details.
If you require a refund due to Tier 4 restrictions, please fill in the form below to create a ticket and we will verify your request within 5-10 working days. We are also experiencing a high volume of phone and email enquiries, so we appreciate your patience during this busy period.
Please note, to support your ordering experience, all orders must be placed through our website and cannot be completed over the phone.
|Enquiry Type||Contact Us On|
|General Enquiries||+44 (0)207 183 3718|
|Business to Business Salesfirstname.lastname@example.org|
|Despatch & Couriersemail@example.com|
|Routine Results Queryfirstname.lastname@example.org|
2 Pensbury Street,
If you are requesting a refund, please reference 'Refund Request' as the subject line in the ticket below and include your full name, order ID, address, the reason for your refund request and the amount to be refunded.